Where everybody knows your name
And they're always glad you came
("Where Everybody Knows Your Name" - Gary Portnoy, 1982)

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When it's the people that make the place...

Coincidentally, they also make the coffee.

Dear Baristas of Biggby on Jolly Road:

Thank you (for being a friend...ok I'll stop).

Seriously. Ladies, you make my day each and every day. Whether I am stopping by myself (rollin' solo) after work, before church, on the way to do whatever task I have to do.

Or if I show up with my work collective (we travel in numbers to escape work and to go get the elixir of life at Biggby). Seriously, when we say I'm going to get Biggby and put out the call, the orders come in and most times people are like, "You know what, I'll just come with".

I even feel good about putting my order in with someone and when they show up, you always know it's one of us and are practically making our order before we get to the counter. Or ask about someone's coffee if their specific order isn't in the bunch.

Do you know what it's like to come on a weekend and have one of you ladies say, "you're not working today are you"?

That's so dope and so nice and kind.

Or (and this is the best part), "You're usual"?

I have a usual. And you know what it is.

BTW, (for the initiated) it's a Biggby Best or Mocha Java. Size depends on how the day is going. Extra shot of espresso. Sugar-free caramel and sugar-free chocolate. And a splash of oat milk.

I also stick with my usual because, full disclosure, one time I got a Biggby Boost Smoothie. I think it was the Golden Boost with Tumberic. Good Lord I thought I was going to run a marathon and standing still I thought I was still vibrating from the caffeine (which I found out was later there was none in there - just sugar and protein - I should read labels and check ingredients more).

During the holidays, that Vermont Maple you guys have is my GO-TO!!!!

If you're serving it that day, I'm drinking it. I will buy the bags of it. I will buy the beans. I will buy all of it. And when it's out of season, I am sad.

I digress.

I really am here to talk about the warm smiles, the caring questions, the "it doesn't feel like it's a corporate mandate for you to pretend you care" feeling when I walk in there.

Y'all really do make it feel like you have taken the time to get to know me and my co-workers.

You kindly ask, "how is your day going"?

You kindly ask, "any plans for the weekend"?

Your smiles are genuine.

Your patience knows no bounds.

And this customer notices and appreciates it.

Thank you so much for doing what you do for me, my coworkers, and the rest of us in need of you and your smiles every single day.

Oh and the coffee. We legit love you but I gotta say how much I love my Biggby.

Have you ever heard the phrase, "been there, done that, got the t-shirt"?


McConnell Adams TSM Lansing
McConnell Adams TSM Lansing

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