Call Center Extending Hours for Unemployment
During this very difficult time across the entire country, thousands of people are losing their jobs due to the coronavirus pandemic.
This morning on our Danny and Monica morning show, we were talking about Logan's Roadhouse, which just closed 261 locations and fired nearly all it's 18,000 employees.
According to WILX, the Michigan Unemployment Insurance Agency said it is adding additional staff and extending the hours of its call center due to the increase in customers filing unemployment claims.
The UIA said the call center will now operate from 8 a.m. to 6 p.m. Monday through Friday and will remain open on Saturday from 7 a.m. to 2 p.m.
The UIA has also nearly quadrupled staffing levels over the last several weeks.
When you break it down, normal staffing hours are around 130 employees, but by March 30, around 300 staff were answering calls and by the end of the week, roughly 500 employees will be dedicated to the call center.
FYI-the best way to file a claim is online.