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Consumers Rank Fast-Food Chains

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For the 20th year in a row, according to USA Today, McDonald’s ranks dead last in customer satisfaction in a national survey of patrons of 12 major fast-food chains by the American Customer Satisfaction Index.

Papa John’s and Pizza Hut tied for first place.  Two other pizza chains, Domino’s and Little Caesars, tied for third place.

But after three years of better numbers, McDonald’s satisfaction fell 2.7% from a year ago.  McDonald’s satisfaction is up nearly 13% from when the survey began 20 years ago.

The survey of 4,572 customers, chosen at random and contacted via phone and email, was done Jan. 13 to March 11.

Personally speaking, I have no complaints regarding customer satisfaction at any McDonald’s.  They still have the best hamburgers and their french fries are excellent!

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