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Consumers Energy Customers: How to Get a Credit on Your Bill After the Outage

Christina Lopez

It was the biggest ‘downed-wire’ event in more than a decade, according to Consumers Energy.  Almost an entire week later, thousands are still without power.

If you’re a Consumers customer and you’re still without power, you may be eligible for a credit.  ConsumersEnergy.com lists the following conditions as qualifiers:

  • Service interrupted for more than 120 hours (five days) during catastrophic conditions (10 percent or more of a utility’s customers affected)
  • Service interrupted for more than 16 hours during normal conditions
  • Service interrupted more than seven times in a 12-month period

CLICK HERE TO APPLY FOR AN ELECTRIC OUTAGE CREDIT FROM CONSUMERS ENERGY

Consumers Energy thanks you for your patience as crews, including many out-of-state crews from as far as Kansas, continue to work to get power restored.  Consumers Energy reminds everyone:

    • Stay at least 25 feet away from downed wires — NEVER touch a downed power line.
    • You can report downed power lines by calling 800-477-5050.
    • Treat all intersections with non-functioning traffic lights as four-way stops.

Looking for a warming center or overnight shelter?

LANSING
Trinity Church, 3355 Dunckel Rd. (Shelter)
Harry Hill Vocational Center, 5815 Wise Rd. (Shelter)
Mount Hope Church, 202 S. Creyts Rd.
Alfreda Schmidt Southside Community Center, 5825 Wise Rd.
St. Casimir Catholic Parish, 815 Sparrow
Gier Community Center, 2400 Hall St.
Advent House, 743 N MLK
South Washington Office Complex, 2500 S. Washington Ave.

EAST LANSING
Bailey Community Center, 300 Bailey St. (Shelter)

BATH
Bath Township Hall, 14480 Webster Rd.

HOLT
Riverview Church, 3585 Willoughby Rd.

EATON RAPIDS
First Congregational Church, 300 S. Main St.

HASLETT
Haslett High School, 5450 Marsh Rd.

DELTA TOWNSHIP
Calvary Lutheran Church, 6301 W. St. Joseph Hwy

MERIDIAN TOWNSHIP
Meridian Christian Church, 2600 Bennett Rd.

MASON
Nazarene Church, 415 Maple St.
First United Methodist Church, 201 E. Ash St.

OVID
United Church of Ovid, 131 W. Front St.

OWOSSO
YMCA of Owosso, 515 W. Main St. (Shelter)

CORUNNA
Corunna High School,  417 E. King St. (Shelter)

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